We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected.
Under the influence of corona virus, the airline industry has been hit hard. Most airlines announced that they would drastically reduce the flights and air cargo capacity. Over 90% of international flights have been or will be suspended.
Affected by local quarantine and customs clearance policies, the customs in most countries cannot process the clearance in time because of the limited manpower. Customs clearance is inefficient, and goods are stranded at the customs for a much longer time than expected.
In the difficult air transportation conditions, we are still trying our best to find reliable airlines for our customers, contact the local customs to shorten clearance time. Please give us some more time.
Please pay attention that only the following 30 countries are available in our delivery service: Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Spain, Slovenia, Sweden, Switzerland, United Kingdom, United States.
Your order may be shipped in different packages, please don't worry if you didn't get all items at the first package, we must ship other items in other packages.
Postal deliveries: If you haven't received your package based on the above estimates, please contact us and we will provide a delivery deadline and then offer a solution.
All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
It can take a few days following order shipment before the Tracking number becomes active on the courier's system.
If the information has not appeared on the courier's website, please try again later.
We ship all packages from our warehouse and distribution center.
We may have to verify payment and order details before processing your order.
If you have any questions, please contact us, we'll deal with it as soon as possible.
Total Delivery Time = Processing Time + Shipping Time
* What is the item processing time?
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with an average processing time of approximately 4 business days; However, it can also be affected by the item's stock status. If your order includes hot items experiencing stock availability issues, the order can take between 5-10 business days to process.